Terms of service

Terms of Service

Last updated: October 2025.

Welcome to Acorn & Pip. These Terms of Service explain how we operate our website, online shop, and in-store services. By using our website, shopping online, or purchasing in-store, you agree to these terms.

If you have any questions, please contact us at support@acornandpip.com.

1. About Us

Acorn & Pip is operated by Run The Mill Ltd
Registered office: 6–7 Carr Lane, Slaithwaite, West Yorkshire, HD7 5AN
Company number: 15585782
Email: support@acornandpip.com

2. Use of Our Website

You agree to use our website for lawful purposes only.
You must not:

  • Interfere with or disrupt the site’s functionality.

  • Attempt to gain unauthorised access to data or systems.

  • Copy, distribute, or use our content or images without permission.

We reserve the right to withdraw or restrict access to our website without notice if misuse is suspected.

3. Product Information

We take great care to ensure all product descriptions, prices, and photographs are accurate.
However, as many of our items are handmade or made from natural materials, slight variations may occur.
Colours may appear differently on screen.

If an error in price or description is found before dispatch, we will contact you to confirm or cancel your order.

4. Ordering and Payment

When you place an order through our website, you are offering to purchase goods subject to these terms.

A contract is formed once:

  1. Payment is received in full, and

  2. You receive an order confirmation email.

We accept major credit and debit cards, PayPal, and Klarna instalments.
All prices are in GBP (£) and include VAT where applicable.

5. Delivery

We aim to dispatch all orders promptly. Delivery times are estimates only.
Once your parcel leaves us, delays beyond our control (e.g. courier issues, weather) do not constitute a breach of contract.

If your order hasn’t arrived within the expected time, email support@acornandpip.com and we’ll help track it.

Ownership of goods passes to you once full payment is received. Risk passes upon delivery.

6. In-Store Purchases

Purchases made in person at Acorn & Pip are also subject to these Terms.
Please keep your receipt as proof of purchase for returns, exchanges, or warranty purposes.

In-store purchases are not eligible for a “cooling-off” cancellation period, but we offer a 14-day exchange or store credit as a goodwill policy.
Faulty goods are covered under the Consumer Rights Act 2015.

7. Returns, Refunds & Cancellations

Our Returns & Refunds Policy forms part of these Terms.
Please review it here: www.acornandpip.com/pages/returns-refunds-policy

Key points:

  • Online orders: 14-day cancellation period + 14 days to return.

  • Refunds cover the product price and standard delivery cost.

  • In-store purchases: exchange or store credit within 14 days (goodwill).

  • Faulty goods: repair, replacement, or refund as per the Consumer Rights Act 2015.

  • Sale items bought online are returnable under the same rules as full-price items.

For help with a return, contact support@acornandpip.com

8. Subscriptions, Pre-Orders & Try-Before-You-Buy

Some items may be sold as subscriptions, pre-orders, or try-before-you-buy purchases.
These are covered by our dedicated Cancellation Policy

9. Gift Cards

Acorn & Pip gift cards are valid for 12 months from the date of purchase.
They are non-refundable and cannot be exchanged for cash.
Gift cards can be used online or in-store.

10. Promotions & Discount Codes

From time to time, we may offer promotions or discount codes.
Unless otherwise stated, these cannot be combined with other offers and are valid only for the period specified.

11. Faulty Goods

If a product is faulty or not as described, you are entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

Contact support@acornandpip.com with photos and proof of purchase so we can resolve the issue quickly.

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other matter that cannot be excluded by law

We are not responsible for indirect, incidental, or consequential losses, or for delays caused by circumstances beyond our control. Our total liability for any claim will not exceed the value of the goods purchased.

13. Intellectual Property

All content on our website — including text, images, design, and logo — is owned by Acorn & Pip or our partners.
You may not copy, modify, or distribute any part of the site without prior written permission.

14. Privacy & Data Protection

Your privacy matters to us.
Our Privacy Policy explains how we collect and use your data in line with the UK GDPR.
By using our website or providing your details, you consent to our use of your information as described there.

15. Governing Law

These Terms and any transactions between you and Acorn & Pip are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Contact Us

If you have any questions about these Terms of Service, please contact:
support@acornandpip.com
Acorn & Pip, 6–7 Carr Lane, Slaithwaite, West Yorkshire, HD7 5AN