Privacy Policy

Last updated: 7th October 2025.

At Acorn & Pip, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you visit www.acornandpip.com, make a purchase, or interact with us online or in-store.

1. Who We Are

Acorn & Pip is operated by:
Run The Mill Ltd
6–7 Carr Lane, Slaithwaite, West Yorkshire, HD7 5AN
Company number: [insert company number]
Contact: support@acornandpip.com

For the purposes of UK data protection law, Run The Mill Ltd is the data controller of your personal information.

2. The Information We Collect

We collect personal data to process your orders, improve your experience, and keep in touch with you.

Information you provide:

• Name

• Billing and delivery address

• Email address

• Phone number

• Payment details (securely processed by Shopify Payments, PayPal, or Klarna – we do not store full card details)

• Any messages or correspondence you send to us

Information we collect automatically:

• IP address and browser type

• Device type and operating system

• Pages viewed and how you navigate our website

• Cookies and similar technologies for analytics and advertising (see “Cookies” below)

Information from third parties:

• Shopify (our ecommerce platform)

• Klaviyo (for email marketing and customer insights)

• Payment processors such as Shopify Payments, PayPal, and Klarna

• Analytics and advertising partners such as Google Analytics and Meta (Facebook/Instagram)

3. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Provide customer support and respond to enquiries

• Email order updates and transactional information

• Manage returns, refunds, and warranties

• Send marketing emails (only with your consent)

• Improve our website, products, and services

• Comply with legal obligations (e.g. tax, accounting)

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity – to fulfil your order or service request

• Legitimate interests – to operate and improve our business

• Consent – for optional marketing or cookies

• Legal obligation – for record keeping and compliance

5. Marketing Communications

If you opt in to receive marketing from us, we’ll use your email address to send updates, offers, and product news.
You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any email, or

• Contacting support@acornandpip.com We use Klaviyo to manage email marketing, which securely stores and processes your contact data.

6. Cookies

Cookies are small text files stored on your device to help our website function and improve your experience.
We use:

• Essential cookies – required for the site to operate (Shopify)

• Analytics cookies – to understand how visitors use our site (Google Analytics)

• Marketing cookies – to deliver relevant advertising (Meta Pixel, Klaviyo)

You can manage or delete cookies through your browser settings.
For more details, visit www.aboutcookies.org

7. Data Sharing

We share data only with trusted partners who help us run our business:

• Shopify (store platform and payment processing)

• Klaviyo (email marketing and analytics)

• Meta and Google (advertising and analytics)

• Courier and fulfilment providers (to deliver your orders)

• Professional advisers and regulators (where legally required)

Each partner is required to keep your information secure and only process it according to our instructions.

8. Data Retention

We keep your personal information only as long as necessary to:

• Complete your transactions and provide service

• Meet legal, accounting, and tax obligations

• Resolve disputes or enforce our agreements

In most cases, we retain order data for up to 6 years in line with HMRC recordkeeping requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access a copy of your personal data

• Correct any inaccurate or incomplete information

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent for marketing

• Restrict or object to processing

• Request data portability (transfer to another provider)

To exercise any of these rights, please email support@acornandpip.com
We will respond within one month.

10. Data Security

We use secure servers, encryption, and password-protected systems to safeguard your data.
All payments are encrypted through Shopify Payments, PayPal, or Klarna.
We cannot access or store full payment card details.

If a data breach occurs, we will notify affected users and relevant authorities as required by law.

11. International Transfers

Some of our service providers (such as Shopify, Klaviyo, and Meta) operate outside the UK or EEA. In these cases, data transfers are protected by approved safeguards such as UK adequacy regulations or Standard Contractual Clauses.

12. Children’s Data

We do not knowingly collect or store personal information from children under 16.
If you believe we have inadvertently collected such data, please contact support@acornandpip.com so we can remove it.

13. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated “last revised” date at the top.

14. Contact Us

If you have questions or concerns about your data or this Privacy Policy, please contact:
support@acornandpip.com Acorn & Pip, 6–7 Carr Lane, Slaithwaite, West Yorkshire, HD7 5AN

If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk